Shipping policy
Order Processing
- Orders are typically processed within 1–2 business days after payment has been received.
- Orders are processed Monday through Friday, excluding weekends and Canadian public holidays.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available).
Shipping Destinations
We currently ship to:
- Canada
- United States (where available)
If your country is not listed during checkout, please contact us before placing your order.
Shipping Methods
Shipping carriers may include:
- Canada Post
- UPS
- Purolator
- FedEx
- Other courier services selected by Best Deals Solutions Inc.
Shipping methods are selected based on the destination, package size, and availability.
Delivery Times
Estimated delivery times are:
- British Columbia: 1–3 business days
- Western Canada: 2–5 business days
- Eastern Canada: 4–8 business days
- United States: 5–10 business days
Delivery times are estimates only and are not guaranteed.
Unexpected delays caused by weather, courier services, customs, holidays, or other circumstances beyond our control may occur.
Shipping Charges
Shipping charges are calculated during checkout unless otherwise stated.
Any free shipping promotions apply only to qualifying orders and destinations.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect or incomplete address is provided:
- Additional shipping charges may apply.
- Delivery may be delayed.
- Orders returned to us due to an incorrect address may require additional shipping charges before being reshipped.
Lost or Delayed Shipments
Once an order has been shipped, the shipping carrier becomes responsible for delivery.
If your shipment is delayed or appears to be lost, we will gladly assist you in working with the carrier; however, we cannot guarantee replacement or reimbursement for delays caused by the shipping carrier.
Damaged Packages
If your package arrives visibly damaged, please:
- Take photos of the package before opening it.
- Take photos of the product and packaging.
- Contact us within 7 days of delivery.
Email: info@bestdealscanada.ca
We will review the issue and determine the appropriate resolution.
Refused or Undeliverable Shipments
If a shipment is refused by the customer or returned because it was undeliverable, the customer is responsible for:
- Original shipping charges;
- Return shipping charges; and
- Any applicable restocking fee.
Customs & Import Duties
For international orders, customers are responsible for any customs duties, taxes, brokerage fees, or import charges imposed by their country.